Warranty
Compusult Limited-branded Jouse products purchased in the U.S. or Canada come with a 2-year limited warranty.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your Compusult Limited-branded Jouse products, including peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
- Non-Compusult Limited-branded products and accessories.
- Problems that result from:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). COMPUSULT LIMITED'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for add-on hardware, which carries a 1-year limited warranty for new parts.
The limited warranty on all Compusult Limited-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Compusult Limited may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us, toll-free, at 1 888 745 7914 (Canada and USA only) or at +1 709 745 7914. Please also have your product serial number or associated invoice number available when you call.
What will Compusult Limited do?
During the period of the limited warranty, we will repair any Compusult Limited-branded Jouse returned to us that proves to be defective in materials or workmanship. If we are unable to repair the product, we will replace it with a comparable new or refurbished product.
When you contact us, we will issue a Return Material Authorization (RMA) number for you to include with your return. You must return products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if products are lost or damaged in shipment. We will pay to ship the repaired or replaced products to you to an address in the United States (excluding Puerto Rico and U.S. possessions and territories) or Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
How will Compusult Limited fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Compusult Limited, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Compusult Limited owns all parts removed from repaired products.
