Frequently Asked Questions

Read more about our products, policies, shipping and other info


Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

International Orders:

  • Payment is required with your Order.
  • Sale is final.
  • You are responsible for all local taxes, brokerage, duties, etc.
  • Contact us if you have any questions.

USA Orders:

  • If USA dollar receipt required: Place your order online and select "Phone Order" as Method of Payment; then call 1-877-724-4922 with your USA Credit Card.
  • You are responsible for all local taxes, brokerage, duties, etc.

It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We offer shipping via UPS Standard, and local pickup from our store in St. Catharines. We will contact you when your order is available for pickup.

Store info can be found here.

Require freight shipping and freight shipping is invoiced separately (due upon receipt). Contact us for details.

Contact: Canada Post,  UPS for courier delays.


We prefer to help and understand your needs before ordering.  Technology and product availability are ever changing.  Please email us or call if you have any questions before placing your Order 1-877-724-4922.

Not all of our products can be returned or exchanged. Please see Refund, Returns and Exchanges info here


  • Secure Credit Card Payment with MasterCard/Visa/Discovery.
  • Secure PayPal Payment (Via PayPal Site). 
  • Phone Credit Card (1-877-724-4922). 
  • Purchase Order – Government/Corporation Only (Pre-approval required) 
  • EFT – Electronic Funds Transfer – Contact us and we will provide RBC banking information. 
  • International Orders – Prepayment (wired) in USD required.
  • Note: Prices quoted are cash discounted.

Online store:

Payment with MasterCard, VISA, PayPal, or EFT - Shop Here!

Phone Orders:

Complete the Quote Request Form; then call us at 1-877-724-4922 to manually process your MasterCard/VISA.

Government agencies & established corporations:

Complete Credit Application - corporations only

Phone or fax your Purchase Order to 1-877-724-9996 (Secure).


Visit our store in St. Catharines, Ontario, Canada to buy or pickup your order.

Click here for info and directions

Yes, our store is powered by Shopify and Moneris PCI Data Security.

You will receive an email confirmation for all store orders. 

If you have any concerns call Brenda at 1-877-724-4922, ext. 4 or brenda @ - 8:30 - 4 p.m. EST.

Canada: Everyone is charged HST/GST – rate varies by Province.   If you have a GST exception number please provide. Contact us with any other tax questions.

CRA information.

Taxes are automatically calculated and charged within the store and will be applied to your purchase at checkout.

USA: No sales taxes charged; are in Canada. You are responsible to pay sales taxes within your state, etc.

We do not make any claims that any Product or Service supplied by Special Needs Computer Solutions, Inc. will necessarily relieve or reduce a particular problem that you are experiencing.  

We are not licensed health professionals. We use years of experience, common sense and an understanding our products; and will take the time to help you make an unbiased informed decision for your purchase.

The information from this website and related links are provided for educational purposes only.

Contact your Health Care Professional for medical assistance.

Our advice is offered in good faith but without guarantee, as individual conditions and product use are beyond our control.

Our guidelines should not be taken as medical advice nor an enforcement of any procedure, therapy, treatment, or product.

The user assumes all risk of injury and applicability for any item.

All merchandise is sold under this condition which no representative of the company can wave or change.

Contact your Health Care Professional for medical assistance.

We take every effort to ensure the accurancy of each webpage.  Occassionally errors occur.  Errors and obmissions excluded.  Call to ensure your needs/requirements are meet before ordering. 

Sale is final for products made for your order.

Desks and chairs are Special Order:  Please call (877-724-4922) to confirm measurements/sizes before ordering. 

Delivery damage must be reported within 48 hours.


Ask for Brenda Dandonneau at 1-877-724-4922, or

Customer support

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