RAZ Stay connected with video calls Special Needs Computers - 1
RAZ Memory Cell Phone for Seniors
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 15
RAZ Memory Cell Phone Block unwanted incoming calls Special Needs Computers - 2
RAZ Memory Cell Phone Loudspeaker mode & Auto-answer Special Needs Computers - 3
RAZ Memory Cell Phone Loudspeaker mode & Auto-answer Special Needs Computers - 4
RAZ Memory Cell Phone Set quiet hours and controls repetitive calls Special Needs Computers - 5
RAZ Memory Cell Phone Low Vision & Hand Tremor Special Needs Computers - 5
RAZ Memory Cell Phone Set reminders for your seniors Special Needs Computers - 6
RAZ Memory Cell Phone Wireless charging Special Needs Computers - 7
RAZ Memory Cell Phone - Easy-to-use phone for seniors Special Needs Computers - 8
RAZ Memory Cell Phone Manage the phone through the RAZ Care caregiver app - 9
RAZ Memory Cell Phone Manage the phone through the RAZ Care caregiver app - 2
RAZ Memory Cell Phone Manage the phone through the RAZ Care caregiver app - 3
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 0
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 10
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 11
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 12
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 13
RAZ Memory Cell Phone - Easy-to-use phone for seniors - 14
Roll over image to zoom in Click on image to zoom
RAZ Stay connected with video calls Special Needs Computers - 1RAZ Memory Cell Phone for SeniorsRAZ Memory Cell Phone - Easy-to-use phone for seniors - 15RAZ Memory Cell Phone Block unwanted incoming calls Special Needs Computers - 2RAZ Memory Cell Phone Loudspeaker mode & Auto-answer Special Needs Computers - 3RAZ Memory Cell Phone Loudspeaker mode & Auto-answer Special Needs Computers - 4RAZ Memory Cell Phone Set quiet hours and controls repetitive calls Special Needs Computers - 5RAZ Memory Cell Phone Low Vision & Hand Tremor Special Needs Computers - 5RAZ Memory Cell Phone Set reminders for your seniors Special Needs Computers - 6RAZ Memory Cell Phone Wireless charging Special Needs Computers - 7RAZ Memory Cell Phone - Easy-to-use phone for seniors Special Needs Computers - 8RAZ Memory Cell Phone Manage the phone through the RAZ Care caregiver app - 9RAZ Memory Cell Phone Manage the phone through the RAZ Care caregiver app - 2RAZ Memory Cell Phone Manage the phone through the RAZ Care caregiver app - 3RAZ Memory Cell Phone - Easy-to-use phone for seniors - 0 RAZ Memory Cell Phone - Easy-to-use phone for seniors - 10RAZ Memory Cell Phone - Easy-to-use phone for seniors - 11RAZ Memory Cell Phone - Easy-to-use phone for seniors - 12RAZ Memory Cell Phone - Easy-to-use phone for seniors - 13RAZ Memory Cell Phone - Easy-to-use phone for seniors - 14

RAZ Memory Cell Phone for Seniors

RAZ MobilitySKU: RAZMP20257
  • 2026 Special: Free Screen Protector with purchase of RAZ Phone.
  • Canadian Phone Companies: Bell, Telus, Roger’s, SaskTel, EastLink, Fizz, Fido, Lucky Mobile and more.
  • SIM: Requires Nano SIM Card with Data Plan.
  • Canadian price match guarantee.
Price:
$539.99

Description

RAZ Memory Cell Phone for Seniors: Groundbreaking cell phone for seniors with dementia, cognitive decline, vision loss, or seniors who prefer an easy-to-use experience in Canada.

Free 2026 Special: RAZ Memory Cell Phone Screen Protector (3)* (Pre-selected RED Checkmark)

Focus on ease of use: To place a call, the senior can simply tap & hold the contact’s picture. It’s equally easy to answer calls. There are no applications or difficult settings. No distractions and no confusion.

With everything your senior needs: The phone offers video calls, reminders, wireless charging, big buttons, an extra loud loudspeaker, it helps the senior remember to charge and much, much more!

Remote manage by caregivers: Remotely manage contacts, settings and other aspects of your senior’s RAZ Memory Cell Phone from your own smartphone, through the RAZ Care caregiver app.  Multiple caregivers can manage the RAZ Memory Cell Phone.

Customize the experience based on needs and abilities: Every feature is optional since every senior is different! Give your senior access to the features you believe they can use safely and proficiently.

Canadian Phone Companies: SaskTel, Bell Canada, Telus, Roger’s, EastLink, Fizz, Fido, Lucky Mobile and more.  **

SIM Card: Nano Sim with Data required.

Key Features:

Stay connected with video calls: See your loved on at any time with the RAZ Care App.  Only approved contacts can initiate video calls, not the senior.

Manager battery charging: A series of features help keep your senior's phone charged.

  • The senior can received a reminder to charge when the battery is low.
  • The senior can get visual and audible confirmation that the phone is charging.
  • The caregiver can receive a text message alert when the battery power is low.
  • The caregiver can check the current battery power and charging status at any time.

Block unwanted incoming calls: Eliminate phone scams and robocalls. Limit incoming calls to contacts and approved numbers only. This feature blocks any unwanted calls.

Text Messaging Designed for Seniors: Simplifier experience, super-large letters, big buttons, a speech-to-text option and quick messages. You control texting through the RAZ Care App. Choose the keyboard and text size, decide with whom your seniors can text (contacts only or anyone), and more.  Group texts and photo messages not currently available.

Loudspeaker mode and Auto-answer:

  • Loudspeaker more: all calls automatically go to the phone's loudspeaker.
  • Auto-answer: the phone can answer automatically after several rings and go to speakerphone, so you can check if your senior needs help.

Set quiet hours and control repetitive calls: 

  • Quiet hours: Set up times of the day when your senior can't call specific contacts.
  • Control repetitive calls: set a cap on how many times you senior can call a contact within a specified time period.  You can records an audio message that your senior will hear when they call during quiet hours or once the repetitive calls limit is reached. For example, the recording can say that your  love them and they should call again in the morning.

Low Vision and Hand Tremor: A special; mode with super-large, high contracts buttons and additional color schemes.  You can adjust contact icons and add the status tile, with time and battery level. Ideal for people who experience hand tremors from Parkinson's disease or stroke, or low vison from eye disease. 

Set reminders for your senior: Choose dates and times to send reminders and create routines for your senior.  Reminders can be in the form of text or text and audio recordings.  You can customize the colors and font size.  Select the date, time, and frequency.  Manage their routine or send a simple one-time reminder.  In the RAZ Care app, you can see if the reminder was acknowledged.

Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen. 

Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.

Loudspeaker mode & Auto-answer: Loudspeaker mode: all calls automatically to toe the phone's loudspeaker.  Auto-answer: the phone can answer automatically after several rings and go to speakerphone, so you can check if your senior needs help.

Set quiet hours and control repetitive calls:

  • Quiet hours: set up times of the day when your senior can't call specific contacts.
  • Control repetitive calls:  set a cap on how many times your senior can call a contact within a specified time period.
  •  You can record an audio message that your senior will hear when they call during quiet hours or once the respective call limit is reached.  For example, the recording can say that you love them and they should call again in the morning.

Low Vision & Hand Tremor: A special mode with super-large, high-contrast buttons.  Ideal for people wo experience hand tremors from Parkinson's disease or stroke, or low vision from eye disease.

Wireless charging: The wireless charging set, the senior places the phone of the stand.  That's it.  Sold separately.

RAZ Tools:

  • Remotely manage contacts, settings and other aspects of your senior’s phone from your own smartphone through the RAZ Care app.
  • Reminders can be set to appear on your senior’s phone at predetermined dates, times, and frequency. Customize color and font size.
  • Quiet hours prevents your senior with dementia from calling specified contacts during certain hours of the day, such as in the middle of the night.
  • Limit repetitive calls. Set a limit for the number of calls your senior can make to a contact within a specified time period. Reduce excessive calling while keeping emergency calls available.
  • Availability status for video calls is displayed on the RAZ Care app to show whether your senior is available to receive video calls.
  • Voicemail access is optional and can be displayed on the home screen.
  • Month, day of the week, and date can be presented in the phone’s status bar.
  • In-call keypad can be shown automatically when the user calls a toll-free or any other number.
  • Call history can be viewed through the RAZ Care app.
  • Missed-calls indicator notifies the senior of a missed call with a pink dot next to the contact icon.
  • Hear name of caller when there’s an incoming call.
  • Change ringtone and ringtone volume to fit your senior’s preferences and needs.
  • Free updates: get the latest features and improvements for free.
  • Loneliness alerts help reduce loneliness and inform you when your senior does not participate in the desired number of calls.

 RAZ Ease of Use:

  • One-touch dialing allows seniors to place calls by simply tapping a picture.
  • User can’t access settings. You, the caregiver, manage the settings from your own phone.
  • Press & hold buttons is an intuitive method that prevents unwanted outgoing calls.
  • Different call activation methods allow you to adapt the touchscreen to your senior’s ability and needs.
  • Automatic speaker mode: all calls automatically go to the phone’s loudspeaker, with a volume of up to 126.5dB.
  • Call confirmation screen helps to avoid accidental dials. It will appear after a contact is tapped, asking the senior to confirm that they really want to call the contact.
  • Low vision & hand tremor mode makes everything much larger for users with low vision or hand tremors. You can also adjust the color scheme for better contrast.
  • Volume rocker is disabled to ensure the volume is always set to maximum.
  • Large display shows six large pictures of contacts and an optional emergency button on a 6.5″ display.
  • Large picture buttons for contacts allow your senior to easily find and reach their loved ones on the phone’s home screen.
  • Auto-lock makes the screen go dark after 2 minutes of inactivity, and wake up with movement.
  • Always-on feature ensures that the phone is always ready to use. It will never fall asleep and lock.
  • Keypad can be made available, allowing the senior to dial numbers manually, instead of picture dialing.
  • Auto-answer make the phone answer automatically after a few rings and go to speakerphone, so you can check if your senior needs help. The senior doesn’t need to press the Answer button.
  • Power button can be disabled to ensure that the phone is always on and that the user does not inadvertently turn off the phone.
  • Change background color to improve color contrast.

RAZ Safety: 

  • Block unwanted incoming calls from non-contacts to prevent scams and robocalls.
  • Contact allow list: create a list of people who can call your senior even if you have blocked calls from non-contacts.
  • Location tracking provides the phone’s location.
  • On or off phone status allows you to check whether the phone is on or off.
  • Monitor signal strength to check whether your senior has connectivity.
  • Three emergency calling options: 1) emergency button on the home screen, 2) add emergency services as a contact, or 3) manually dial 911 with the keypad.
  • RAZ Alert sends you a text message when the senior calls 911.
  • Block the senior from making calls. The phone can be set up to receive calls only. The senior can still contact emergency services.

RAZ Communication:

  • Video calling: video call your senior through the RAZ Care app. Only approved contacts can place video calls, not the senior.
  • Text messaging: your senior can text loved ones using super-large letters, customizable keyboard and the speech-to-text option. You can limit who can text them.
  • Phone calls are an easy way for your senior to stay connected with family and friends.

RAZ Battery:

  • Wireless charging allows seniors with dexterity or vision challenges to charge their phone more easily. Simply place the phone on the charger. Sold separately.
  • Charging reminders when the battery is low help your senior keep their phone charged.
  • Announcement that phone is charging as soon as the senior plugs in the charging cable or places the phone on the wireless charger.
  • Check battery power and charging status on your own smartphone through the RAZ Care app.
  • Low battery text alert lets you know when battery is below a predetermined threshold.
  • Long-lasting battery guarantees that your senior stays connected for as long as possible between charges.

RAZ Specifications:

  • Operating System: Android 14
  • Processor: Qualcomm Snapdragon 680
  • Memory (RAM): 4GB
  • Internal storage: 64GB
  • Expandable storage: Up to 512GB with microSD card
  • Battery size: 5,000mAh
  • HAC rating: M3/T3
  • Display: 6.5 inches, 720×1600 pixels
  • Dimensions: Height: 6.45”; Width: 2.95”; Depth: 0.326”
  • Weight: 5.63oz.
  • Ports: Type-C USB, 3.5mm audio
  • The RAZ Memory Cell Phone is unlocked. It is compatible with all major wireless providers in the US and Canada.
  • Cellular connectivity: 4G VoLTE
  • 4G LTE Bands: 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 25 / 26 / 28 / 38 / 40 / 41 / 66 / 71
  • SIM card: Nano-SIM

RAZ In the box: 

  • Device: Smartphone
  • Accessories: Wall charger, Type-C USB charger cable (length: 3ft.) and user guide
  • FCC ID: IHDT56AN3

Manage the phone through the RAZ Care caregiver app

  • From your own smartphone – iPhone or Android – manage all aspects of the RAZ Memory Cell Phone from afar. Add and edit contacts, manage all settings, and check phone status information, such as the phone location, signal strength, and battery power.
  • You cannot install mobile applications on the phone, such as Facebook or Amazon Shopping.
  • Note: Basic RAZ Caregiver App functions are available only English: "Answer"; "Hang up"; "Emergency 911"; "Reminder"; and "Close".

*Download the Caregiver App to see your options and responsibilities*

Apple Store   

RAZ Mobility Cell Phone Support:

  • Phone/Text: 1-800-729-0083 (Monday – Friday from 10AM to 7PM ET and Saturday from 10AM to 6PM ET.)
  • Email: customersupport@razmobility.com
  • Have your RAZ/MiniVision/SmartVision phone with you when you call for support.
    • Device: Smartphone
    • Accessories: Wall charger, Type-C USB charger cable (length: 3ft.) and user guide
    • FCC ID: IHDT56AN3

    This limited warranty is provided by RAZ Mobility, LLC (“RAZ Mobility”) to you as the original purchaser of Memory Phone.

    RAZ Mobility warrants the Product to you against defects in materials or workmanship under ordinary consumer use for one year from the date of your original retail purchase from us. Ordinary consumer use does not include damage caused by accident, abuse, drops, misuse, fire, liquid contact, earthquake or other external causes. It also does not include damage caused by normal wear and tear or otherwise due to the normal aging of the Product. RAZ Mobility does not warrant that the operation of the Product will be uninterrupted or error free. If you have your Product fixed by anyone or any company other than RAZ Mobility this warranty is void.

    (From RAZ Mobility Website).



    RAZ Memory Phone Media Release for Canada

    New RAZ Memory Cell Phone version – Purchased after February 17th, 2025

    New RAZ Memory Cell Phone version – Purchased after August 7th, 2024

    New RAZ Memory Cell Phone version – Purchased after May 1st, 2024

    New RAZ Memory Cell Phone version – Purchased after May 31st, 2023

    New RAZ Memory Cell Phone version – Purchased after February 2nd, 2022

    • Tech Support
    • Please have the Memory Phone with you and call us at 1-800-729-0083 so we can troubleshoot the issue. Our working hours are Monday to Friday from 10 AM to 7 PM EST, and Saturday from 10 AM to 6 PM EST.

     1. What wireless providers can I use with the RAZ Memory Cell Phone?

    The RAZ Memory Cell Phone is unlocked and compatible with all wireless providers, including Verizon, AT&T, and T-Mobile, and their resellers, such as Mint Mobile, Affinity Cellular, Consumer Cellular, and
    Straight Talk. RAZ Mobility does not provide the wireless service. You decide which wireless provider you prefer.

    2. What is MINT Mobile?

    3. What is Affinity Cellular?

    4. Do I need to use Affinity Cellular or MINT Mobile?

    5. Can I port an existing phone number to MINT Mobile or Affinity Cellular?

    6. Does the RAZ Memory Cell Phone require a wireless plan with data?

    Yes. The RAZ Memory Cell Phone cannot operate without data. Data is required for the caregiver to manage the phone from afar using the RAZ
    Care app. For example, data is needed to create and edit contacts.

    7. Is the RAZ Memory Cell Phone a 5G phone?

    The RAZ Memory Cell Phone is a 4G LTE phone, which also supports voice over LTE. Since the phone is intended for voice and video calls, there is no benefit to having the faster data speeds associated with 5G. Moreover, the networks of Verizon, AT&T, and T-Mobile will continue to support 4G LTE for many years.

    8. Can I test the phone without the SIM card installed?

    No. Before you try to make any calls, make sure that there is an active SIM in the phone.

    9. How do I insert a SIM card?

    • Make sure your phone is off.
    • Locate the small hole on the side of the phone. It’s the size of the end of a paperclip.
    • Insert the tool provided or a paperclip into the hole, which releases the SIM tray.
    • Place the SIM Card properly on the tray. If you are uncertain of how to place the SIM card on the tray, watch this video.
    • Carefully push the tray back in.
    • Turn on the phone.



    10. Is there a monthly fee to use the RAZ Memory Cell
    Phone?

    No. After you purchase the RAZ Memory Cell Phone, there is no monthly fee other than for wireless service or if you subscribe to the RAZ Emergency service, which is optional.

    11. How can the Caregiver add, delete, or edit contacts?

    Caregivers can add, delete, or edit contacts through the RAZ Care app or the online portal. Tap the  symbol next to the contact you wish to edit, in order to start editing. You can edit the contact name, number or picture. You can also add or delete a contact.

    12. How many contacts can the user have?

    The default maximum number of contacts is six. However, there is an option for up to 50 contacts. To create more than six contacts in the app, go to Contacts, and select “More Contacts.” “

    13. Can I add more than six contacts to the phone?

    Yes. The default maximum number of contacts is six. However, you can activate the “More Contacts” toggle in the app and add up to fifty contacts.

    14. Can I change the order of the Contacts?

    Yes. Within the edit contact feature, the first field shows the position of the contact within the list of contacts. Change the position by changing the number. For example, if you change the number to three, the
    contact will occupy the third position in the list of contacts.

    15. Where can I download the RAZ Care app onto my
    smartphone?

    The RAZ Care app is available for both iOS and Android. If you have an iPhone or iPad, you can download the RAZ Care app here . If you have an Android device, you can download the RAZ Care app here .

    16. How can I access the RAZ Care app?

    You must enter the caregiver’s phone number, which MUST be a cell phone number. That number will then receive a text message verification code that must be entered into the RAZ Care app, and access will be granted.

    17. Can I access the RAZ Care app anywhere in the world?

    If the RAZ Memory Cell Phone was purchased after February 2, 2022 or updated after this date, the caregiver can use the RAZ Care app anywhere in the world as long as the caregiver has their U.S. or Canadian SIM card in their smartphone in order to receive the verification code that is used as the security measure for verification.

    18. Can the RAZ Memory Cell Phone be purchased by
    Canadians for use in Canada?

    Yes at Special Needs Computers. The RAZ Memory Cell Phone is compatible with wireless providers in Canada.

    19. Why don’t I have access to all of the features
    advertised for the phone?

    If you purchased the RAZ Memory Cell Phone prior to February 3, 2022, you do not have access to the new features unless you update your phone. To update the phone, Please contact our Customer Support for instructions and assistance:

    Email: customersupport@razmobility.com
    Phone: 1-800-729-0083

    20. How can I restrict incoming calls to the individuals
    in contacts?

    Go to the RAZ Care app. Turn on the toggle labeled “Limit Incoming Calls”.

    21. If I activate the “Limit Incoming Calls” feature, can
    I allow certain non-contacts to call the user?

    Yes. You can create an “Allow list”, which is a list of
    non-contacts who can call the user even if the caregiver has activated the “Limit Incoming Calls” feature.

    22. How can I change the background color of the RAZ Memory Cell Phone?

    Go to “Settings” in the RAZ Care app. Tap on “Background” and select “Dark” or “Light”.

    23. How can I check the location of the phone?

    Go to the RAZ Care app. In the app, tap on “More” at the bottom of the display, and then tap on GPS location.

    24. How do I change the volume of the RAZ Memory Cell Phone?

    Phone call volume is set at maximum and is locked. You will not be able to change the volume of calls. However, you can change the volume of the ringtones by going to Ringtones in the app and adjusting the volume slider.

    25. How can I make the calls go to speaker?

    In the RAZ Care app, go to Settings, and turn on the toggle labeled “Speaker”. If the in-call keypad option is active, all calls will automatically go to speaker when the user dials a toll-free number.

    26. Can the user dial calls with a keypad?

    Yes. In Settings, the caregiver can select an option for a dial pad. If selected, an icon of a dial pad will appear at the bottom of the RAZ Memory Cell Phone. If the icon is tapped, the dial pad will appear.

    27. How can the user access voicemail?

    By default, the user does not have access to voicemail. If you would like the user to have such access, go to Settings and turn on Voicemail. Don’t forget to enter the voicemail number. Once turned on, a voicemail button will appear at the bottom of the RAZ Memory Cell Phone.

    28. Can the user access an in-call keypad to navigate an automated phone system?

    Yes. In the RAZ Care app, go to Settings and activate
    In-call keypad. The in-call keypad will appear whenever the user dials a toll-free number. Such calls will automatically go to speaker. The user can easily turn the speaker off and the audio will switch to the earpiece.

    29. How can I check whether the user is available for a call?

    In the RAZ Care app, in the Video tab, it will indicate
    whether the user is Available, Unavailable, or Busy. Busy means the user is on a video call. Unavailable means the phone is powered off. Available means the
    phone is powered on and the user is not on a video call, although they may be on a phone call.

    30. How do I place and answer calls?

    The default is that the senior presses and holds a picture for about a second and a half to place a call. However, this call activation method can be changed in Settings to other methods, including double tap, a
    simple tap or tap and hold for approximately three seconds.

    31. How can I prevent accidental dials?

    One way is to purchase the wallet case, which will protect the display from inadvertent touches. Another way is to go to “Settings” in the app and activate “Show call confirmation screen,” which causes a confirmation
    screen to appear after a contact is tapped, asking the senior to confirm that they really want to call the contact.

    32. Can I see my missed calls?

    Yes. In the app, go to “Settings” and tap on “Missed call dot on contacts.” When activated, a dot will appear on contacts from whom missed calls were received.

    33. What are quiet hours?

    These are hours during which the senior cannot place calls, except to Contacts that are tagged as “Available” during quiet hours. When you edit a Contact, you must mark the Contact as either “Available” or “Unavailable” during quiet hours. The default is Unavailable.

    34. How do I set up Quiet hours?

    Go to Quiet hours in either the app. First, establish an
    announcement. You can either use the default announcement or create your own. Press Save after you have finished setting up your announcement. Second, set up your Quiet hours window, including the hours and day(s). Do not forget to press Save.

    35. How do I see the phone’s call history?

    In the app, go to “More” and tap on Call history.

    36. How do I set up a reminder?

    In the app go to More and then Reminders. Once in Reminders, set up the Reminder content, and select the time, date, and frequency of the reminder. You must also indicate whether you want the reminder in the form of a sticky note, or a sticky note with an audio message. Remember to press save once everything is set up.

    37. What is the Loneliness alert feature?

    This feature helps the caregiver ensure that the user of the RAZ Memory Cell Phone is participating in a sufficient number of calls. The caregiver sets a target for the number of calls in which the user of the RAZ
    Memory Cell Phone should participate. For example, the target might be two calls per day. The caregiver will receive a text message if the target is not satisfied, encouraging the caregiver to make sure that the senior participates in more calls, thereby reducing isolation.

    38. How can I set up a Loneliness alert?

    In the RAZ Care app go to the More tab and then Loneliness alert. Activate the toggle next to Loneliness alert. First, select the length of time over which RAZ Mobility will track the number of calls. Second, select
    the target number of calls you wish your senior to participate in over the selected length of time. Finally, select the cell phone numbers that will receive the text message alerts. Note that only the cell phone numbers of caregiver(s) will appear as options.

    39. Can I remove the Emergency 911 button at the top of the home screen?

    Yes. The caregiver controls how the senior can reach
    emergency services. Three options – and combinations thereof — are available: (i) the Emergency 911 button at the top of the home screen (this is the default), (ii) emergency services as a contact, and (iii) dialing 911 with the keypad. This flexibility is needed to ensure easy access to emergency services, while simultaneously reducing the frequency of unintentional calls.

    40. How can I change the way that the user calls
    emergency services?

    The caregiver can chose between three distinct methods of calling 911: (1) the senior can call 911 by pressing a button at the top of the display labeled “Emergency 911” (this is the default option); or (2) the
    caregiver can create a contact that the senior can press to call 911; or (3) the caregiver can show the keypad so that the senior can call 911 with the keypad. To manage emergency calling, go to Settings in the RAZ care app, and tap on Manage emergency calling. Select how you wish your senior to contact emergency services.

    41. Will 911 be contacted if I purchase the RAZ Emergency Service?

    Calls will first go to an expert private emergency dispatch operator. The operator will know that the caller has memory loss and will ask probing questions to determine whether there is a true emergency. If the
    operator believes that there may be an emergency, 911 will be contacted. Also, at the same time that the user contacts the private emergency dispatch operator, a text message will be sent to one or more caregivers who will have the ability to cancel the emergency call and thereby prevent the operator from involving 911. The RAZ Emergency Service uses data. If the emergency call is made when no data available, the call will be made to 911 instead.

    42. What are the hours of operation of the RAZ Emergency Service?

    Seven days a week, 24 hours each day.

    43. How can I get the RAZ Memory Cell Phone to show the day of the week?

    In the app, go to “Settings” and activate “Show day of the week.” The day of the week will appear at the top of the RAZ Memory Cell Phone in the status bar.

    44. How can I get the RAZ memory Cell Phone to show the month and date?

    In the RAZ Care app, go to Settings and activate Show month and date. The month and date will appear at the top of the RAZ Memory Cell Phone in the status bar.

    45. If I purchase the RAZ Emergency Service, how many people can receive text messages when the user makes an emergency call?

    The RAZ Emergency Service can send text messages to up to three (3) caregivers.

    46. How do I update the RAZ Memory Cell Phone with the latest software?

    Please contact our Customer Support for instructions and assistance:

    Email: customersupport@razmobility.com
    Phone: 1-800-729-0083

    47. How can I check the phone’s battery strength and
    signal strength?

    In the app, the information is at the top of the screen in
    the “More” section. It provides the battery strength and signal strength of the phone. Thus, for example, you can check to see whether the phone is running low
    on battery and remind the user to charge.

    48. What can I do if the user cannot turn off their
    phone?

    If the user has difficulty turning on their phone, which is accomplished by pressing and holding the physical power button, you can contact our Support and request to disable the power button. This way the phone will
    always stay on.

    49. How does the auto-lock screen feature work and what are its benefits?

    The default is that the display of the RAZ Memory Cell Phone is always on. If the auto-lock screen is activated, the display will go dark after 2 minutes of inactivity and will “wake up” with movement. The benefit of the auto-lock screen is that it will save some battery power, it will prevent the user from being disturbed at night by the bright display, and it may
    prevent some accidental dials.

    50. How can I be notified when the user calls 911?

    Activate the feature, “[r]eceive text message when user calls 911”. When activated, up to three people will receive a text message alert when the user calls 911.

    51. How does the “Remind user to charge” feature work?

    When activated, the user will receive a reminder when the battery is low. You define what is considered “low”. For example, it can be when the battery is less than 20 percent. Reminders can take the form of (1) a yellow sticky note that will appear on the display, or (2) an audio recording saying, “please charge your phone” AND a sticky note.

    52. How can I check if the phone is being charged by the senior?

    In the app, go to “More” and check the battery symbol
    towards the top of the display. If the battery is being charged, you will see a lightning bolt within the symbol.

    53. How does the display adjust for people with low
    vision or hand tremors?

    When you indicate that the user has “low vision or hand tremors” the contacts on the RAZ Memory Cell phone appear as large rectangular icons. There are a maximum of two icons on each screen, making them much larger than the standard photos. By default, the icons spell out the name of the contact in white, with a grey background. However, you can customize the icon
    in 3 ways: (1) you can specify the name that you want to appear within the icon, (2) you can customize the font color of the name, and (3) you can customize the background color of the icon. Note that the text within the contacts is capitalized and very large.

    54. How do I place a video call to the user?

    Any contact can video call the user from the RAZ Care app by tapping the “Video” tab at the bottom of the display, and then tapping the “RAZ Video Call” button. Video calls cannot be placed to the user from third-party applications, like WhatsApp or Facetime.

    55. Who can video call the user?

    Any Contact can video call the user of the RAZ Memory Cell Phone through the RAZ Care app. Contacts must download the RAZ Care app either from the App Store, if they have an iPhone or iPad, or Google Play Store, if they have an android device. The RAZ Care app is free and use of the app to place video calls is free, other than what you pay your wireless provider to use data. Contacts who download the RAZ Care app in order to place video calls will not be able to use the app to
    manage the RAZ Memory Cell Phone, unless they are made a caregiver. In other words, they will not be able to access Settings and other features available
    through the app. Contacts will only be able to use the RAZ Care app to place video calls.

    56. Can the user of the RAZ Memory Cell Phone video call his or her contacts?

    No. The user cannot place video calls. He or she can only receive video calls.

    57. What features can be used to help people with low
    vision?

    In the settings of the RAZ Care app you can set the
    background of the phone to either light or dark to maximize color contrast. There is also a special display format for people with low vision or hand tremors, which will significantly increase the size of the icons and allows the customization of the color scheme of those icons. There is also a feature called “[h]ear name of caller”, which, if activated, will announce the name of the caller out loud during an incoming call.

    58. What feature can be used to help people with hand tremors?

    Adjusting the screen for people with low vision or tremors will make the contact icons much bigger and therefore much easier for people experiencing hand tremors to press. It is an excellent option for people with Parkinson’s disease.

    59. Can multiple caregivers manage one user’s RAZ Memory Cell Phone?

    Yes. There is a primary caregiver who can allow up to three additional secondary caregivers who will be able to manage the RAZ Memory Cell Phone. Secondary caregivers have the same level of control over the phone as the primary caregiver, except that only the primary caregiver can add or delete secondary caregivers.

    60. Can one caregiver manage multiple RAZ Memory Cell Phones?

    Yes. In this case the caregiver will see the names of the
    users for whom they manage phones and selects the desired user in order to access all of the app features.

     

    Free Tech Support: For RAZ phones in Canada, you can contact customer support by phone at 800-729-0083, email at customersupport@razmobility.com,
    or through their website. 

    You may also like

    Recently viewed