Special Order Policy

Special Order Policy

This is not a stock item and is ordered specifically for you.  Unfortunately, no returns, no cancellation.  So please call our trained staff with any questions you may have prior to ordering to ensure you make a well informed, educated purchase.   Payment is due with your Order.  This sale is final. 

In Canada, an NCNR (Non-Cancelable, Non-Returnable) designation means that once a purchase order is accepted, you cannot cancel it, and you cannot return the goods for a refund or exchange, even if they have not yet been delivered. This policy is commonly applied to Special Order, custom-made, or end-of-life products. *

Here is a breakdown of what NCNR means for buyers in Canada:

• Irrevocable Commitment: Once an NCNR order is placed, the buyer is fully committed to purchasing the items, regardless of changes in their needs or circumstances.
  
• No Cancellation: You cannot cancel the order, even if the item has not yet been shipped or received.
  
• No Returns: The goods cannot be returned, even if they are unused or in their original packaging, unless there is a manufacturer defect.
  
• Manufacturer Warranty Only: If the item is defective, you must typically deal with the manufacturer directly rather than the seller.
  
• Delivery Issues: If you refuse delivery of an NCNR item, the seller can still hold you liable for the purchase price and shipping costs. 
  
• Legal Context in Canada
  While Canadian consumer protection laws exist, they do not generally require sellers to accept returns unless the goods are defective. However, NCNR terms must be clearly communicated to you before you place the order. 
  
• Defective Goods: If the item is defective or does not meet the description, you still have rights under manufacturer warranties or consumer protection laws, despite the "non-returnable" label.
  
• Misrepresentation: If the seller misrepresented the product or the NCNR terms, you may have legal recourse. 
  

Tips for NCNR Purchases

• Verify Accuracy: Double-check part numbers, quantities, and specifications before signing or confirming the order.
  
• Get it in Writing: Ensure the NCNR status is clearly stated in the quotation or order confirmation.
  
• Manufacturer Support: Confirm what the manufacturer’s warranty covers, as this is your only recourse if the item fails.

Call if you have any questions - 1-877-724-4922 or sales@specialneedscomputers.ca.

 *AI Generated*