Checkout Terms & Conditions

Checkout Terms & Conditions:

Accessibility & Assistive Technology Disclaimer: Products sold by Special Needs Computer Solutions are intended to assist individuals with specific needs and are not classified as medical devices unless explicitly stated. We strongly recommend consulting with a qualified occupational therapist, speech-language pathologist, or other relevant specialist before purchasing assistive technology to ensure suitability for your specific situation. Special Needs Computer Solutions makes no guarantee that any product will be suitable for a particular condition or individual need.

Customer Responsibilities: By placing an order, the customer confirms that they have determined the product is appropriate for their needs. Customers are responsible for providing accurate shipping and contact information at checkout. Upon delivery, customers are responsible for inspecting all items and noting any visible damage on the delivery receipt before signing. Special Needs Computer Solutions is not liable for issues arising from inaccurate order information provided by the customer.

Force Majeure: Special Needs Computer Solutions shall not be held liable for delays or failures in fulfillment caused by circumstances beyond our reasonable control, including but not limited to supply chain disruptions, extreme weather, natural disasters, carrier delays, labor disputes, or government actions. In such cases, we will make every reasonable effort to communicate delays and fulfill orders as soon as possible.

Freight Orders: Orders over 150 lbs. (68 kg) are delivered via curbside delivery only. Please make arrangements for moving items from the curb to your desired location.

Jurisdiction & Governing Law: These Terms & Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from purchases made through Special Needs Computer Solutions shall be subject to the exclusive jurisdiction of the courts of Ontario. Customers outside Canada acknowledge that they are purchasing under Canadian law.

Order Cancellations: Orders may be cancelled without penalty before they have been shipped. To request a cancellation, please contact us as soon as possible. Special Order items cannot be cancelled once the order has been submitted to the manufacturer or supplier, and payment will not be refunded. If an order has already shipped, it cannot be cancelled and the standard return policy will apply (where eligible).

Order Tracking: A tracking number will be emailed to you once your order leaves our office.

Payment Terms: Full payment is required at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout. For Special Order items, payment is collected in full at the time of order placement and is non-refundable once the order has been submitted to the manufacturer or supplier. Special Needs Computer Solutions reserves the right to cancel any order in the event of a pricing error or product unavailability, in which case a full refund will be issued.

Pricing: Prices are subject to change without prior notification.

Privacy & Data Use: Personal information collected during checkout is used solely for the purpose of processing and fulfilling your order, and communicating with you regarding your purchase. We do not sell or share your personal information with third parties except as required to complete your order (e.g., shipping carriers). For full details, please refer to our [Privacy Policy].

Returns & Exchanges: Non-Special Order items may be returned or exchanged within 5 days of delivery, provided the item is in its original, unopened condition with all original packaging and accessories. A restocking fee of 20%-50% may apply. To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA) number before shipping any item back. Returns received without an RMA number will not be accepted.  Shipping charges are non-fundable.  Special Order items are not eligible for return or exchange under any circumstances.

Shipping Damage: If your order arrives damaged, please contact us immediately with the following:

• Multiple dated photographs of the damage (date-stamped)
• A written description of the damage sent by email
• A note on the delivery receipt indicating the damage (with time, date, and your signature)

Please be aware that verbal instructions to the courier are not sufficient for a damage claim. Retain all packaging and take as many photographs as possible to support your claim with the carrier.

Special Order — Sale is Final: All products listed as "Special Order" are not eligible for return. This includes items from the following vendors: APH, Augmentative Resources, Clover, ComforTek, DOT Incorporation, Dasung, ErgoQuest, euroBraille, Eyegaze, GlassOuse, Handi Exceller, Integrex, IrieAT, KeyboardAT, LyriQ, Maltron, Mity Furniture, Mount'n Mover, MWE Labs, Oratel, Orbit Research, Perfect Chairs, Perkins, Populas Furniture, Qinera, QuadLIFE, Quadstick, RAZ Mobility, RocketPen, Salvas, sComm, Tinkertron, Trysight, Unique Perspectives, Varier, Zoomax, and others. Please ask for clarification before completing your purchase.

Tax & Duties: Applicable Canadian federal and provincial taxes will be calculated and applied at checkout based on the shipping destination. Customers outside Canada are solely responsible for any import duties, customs fees, or taxes imposed by their country. Special Needs Computer Solutions is not responsible for delays caused by customs processing.

Warranty: Products sold by Special Needs Computer Solutions are covered by the manufacturer's warranty only. Warranty terms, duration, and coverage vary by product and manufacturer. We will assist in facilitating warranty claims on your behalf where possible; however, we are not responsible for the outcome of manufacturer warranty decisions. Warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications. Please retain your proof of purchase, as it is required for all warranty claims.

 

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