SNCS uses UPS Standard is used for shipping within Canada

• Our store charges in Canadian dollars.
• Shipping is calculated based upon the shipping weight/dimensions of each package at the time of checkout.  Call us for a shipping cost if your need to.
• Delivery times vary between 2 to 14 days.
• Large Freight Shipments (over 150 lbs.) vary and are billed separately.  This is stated in your quote/invoice. 
• SNCS is responsible for all Canadian customs and taxes applied to your order. 
  
• Currently, we do not ship to the USA.  However, you may arrange Courier pickup from our office.  Contact us for details.

SHIPMENT DAMAGES

• Special Needs Computer Solutions [SNCS] is not liable for any products damaged or lost during shipping.  A tracking number will be emailed to you.
• If damage is found upon receipt of your Order, please complete the following within 48 hours so we can address the issue. 

1. Note on the Courier receipt, this damage before you sign for your shipment receipt.
2. Examine the contents immediately.
3. Take several pictures, of the damaged unit and the box.  All units are shipped with courier approved crush rated/proof boxes.
4. Retain all packing and device for Courier inspection.  The Courier will arrange an investigation.
5. Note the "tracking number" and "Invoice number" and ensure this is in the subject line of all communications.  
6. Contact SNCS at sales@specialneedscomputers.ca and 1-877-724-4922 with a description of the damage with pictures.
   

UPS’s Sustainability and Social Impact Report

At UPS, our commitment to communities extends beyond our employees to our customers and the places where we live and work around the globe. Our community investments allow us to do good while delivering goods. Check out our just-released 2023 Sustainability and Social Impact Report to see how we’re making a lasting, positive impact on the world.

“At UPS, we don’t just deliver packages — we deliver opportunities. We’re driving innovation, advancing sustainability and investing in our workforce because we know that our organization can be a catalyst for positive change. I’m proud of the progress we’ve made toward our goals ... together, there’s no limit to what we can accomplish,” said Carol B. Tomé, Chief Executive Officer.

Here's a peek at how we've made our mark in the last year:

1. Delivering for our community: We’re helping to build resilient, just and safe communities – in more ways than one. Employees around the world work together to support disaster relief efforts, encourage volunteerism, reduce our environmental impact and give back to underserved communities.

And did you know? In 2023 alone, over 232 million lives have been positively impacted as part of our mission to improve 1 billion lives by 2040. Thanks to our incredible employees who have recorded 26 million volunteer hours since 2020!

2. Delivering for our people: We encourage people to bring their authentic selves to work, regardless of role or geography.    Our company remains laser-focused on an employee experience that attracts the best talent, drives innovation and delivers the best service … because we know that when our employees thrive, communities thrive!

Check it out: We’re proud to share that today, 39% of our U.S. full-time management is ethnically diverse – tracking well toward our goal of having 40% ethnically diverse company management in the U.S. by 2025.

3. Delivering for our planet: We’re continuously implementing planet-friendly solutions that help build stronger communities and a healthier environment. We've set a clear roadmap to reach carbon neutrality by 2050 … and we’re well on the way thanks to our innovation-driven investments into alternative fuels, renewable electricity and climate-conscious facilities.

We’re on a mission: To date, 28.8% of our ground operations use alternative fuels. And we’ve planted 34.2 million trees with a focus on greening urban communities – steadily tracking toward our goal of 50 million trees planted by 2030. Now, that’s the power of UPS!

“At UPS, we know that strong communities create strong economic opportunities for everyone, so we will continue to leverage our people, strengthen our partnerships and collaborate with our customers as we work toward our goal of being carbon-neutral by 2050,” said Laura Lane, EVP & Chief Corporate Affairs and Sustainability Officer.

Dive deeper: The 2023 Global Reporting Initiative details how we work together to build safer, stronger and more resilient communities.

Source

NOTE:
All shipments must be thoroughly inspected for any sign of damage BEFORE signing the carrier's freight bill. The driver is required to wait during your inspection. If there is damage, note the damage on the carriers delivery receipt and be specific. Examples: Desk top damaged, corner is crushed or one box damaged subject to inspection. Hold all damaged goods and their packaging material for inspection. If you have the ability to photograph the transit damage please do so immediate and email it to us. Damage must be reported to us within 48 hours of receipt.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. We have no recourse to file a freight damage claim once the shipment was signed for as received in good condition.

• All Products Listed as "Special Order, Sale is Final": are not eligible for return, i.e.: phones, microphones, Dasung monitors, etc.  Ask for clarification before your purchase. 
• Tracking Number will be emailed to you when your Order leaves our office.
• Shipping damage: contact us with many pictures (date stamp) and written description.  Note on the delivery receipt the damage (time date and signed) - verbal instructions to the courier will not suffice.  Take pictures of the damage for your claim.
• Freight Orders (Over 150 lbs./68kg) delivered Curb-Side delivery.
• Prices subject to change without notification.
• e&o.e.