Description
NexTalk ACCESS Government Edition was designed specifically fore use by Local, State, Provincial and Federal Government Entities. Each ACCESS Government Edition user has a dedicated server which is locked down to their environment. Additionally, the client can choose whether they would like a dedicated cloud based database or an on-premise database. ACCESS Government Edition can be used in both Public Facing Buildings and Non-Public Facing Buildings. Dedicated, Discreet Servers and Database.
ACCESS Business GOVERNMENT includes
- Video Remote Interpreting (For American Sign Language Interpreters)
- Audio Remote Interpreting (For Spoken Language Interpreters, over 400 Languages)
- Video Phone Calls
- Text Relay Calls
- SpeechPath - Captioned Telephone Calls (Computer based, no third person on the call)
- TTY Calling and TTY Call-Management
- City-to-Citizens Revenue Program
Minimum System requirements
Operating System: Vista, Windows 7, Windows 8 Computer Processor: Core 2 Duo or better
Computer Memory (RAM): 2GB or more
Video Card: 256 MB or better
Hard Drive Space: 120 MB
Peripherals: Speakers, Microphone and Webcam - All name brand webcams will work with NexTalk ACCESS NexTalk recommends a 2.0 Mega Pixel or better camera. (This applies to built in webcams)
Firewall: NOTE: Most routers are preconfigured to allow the NexTalk ACCESS software to pass both audio and video information. In the unlikely event that your router does not, Please contact NexTalk's Technical support (801-274-6001) and we will assist you in making the necessary changes to your router.
Port 2591 TCP to 23.102.132.24 (nxt1.nextalkaccess.com) [used for logins and authentications account creations]
Port 5060-5061 TCP & UDP to 209.90.125.10 (sip1.ntssip2.nextalk.com) [used for sip registration when initializing video]
Ports 1852-1855 TCP & UDP to 209.90.125.10 (sip1.ntssip2.nextalk.com) [used for video/audio links]
SIP ALG - Turned off
Bandwidth: 256kbs /video connection.
Software Requirements
.Net framework 3.5 .Net framework 4.0
Active X plugin enabled
DirectX 9c or better
Webcam: All name brand webcams will work with NexTalk ACCESS. NexTalk Recommends a 2.0 Mega Pixel or better camera. (this applies to built in webcams) Speaker/microphone: Using on board mic and Speaker will suffice. For best results an external USB speakerphone will provide the best echo cancellation.
Required information for Quote
1) Where is the program to be situated?
a. On premises within your building/organization IT structure. Server required. b. Hosted – Cloud Azure server program.
c. Host Hybrid – Cloud Azure program with database hosted locally on site.
2) How many users?
SpeechPath
SpeechPath was created by NexTalk as a communication solution for these Hard of Hearing individuals. SpeechPath is a Speech-to-text feature that allows the Hard of Hearing to send and receive phone calls, while reading the text from the caller on their screen. Most importantly, SpeechPath is a machine based service. Unlike standard captioning services that use people to type the text as the caller is speaking, which is about as accurate as closed captions on live TV, SpeechPath uses a Text Engine Server to convert the speech to text. This is not only faster and more accurate, but also private and confidential. No third party is listening in on your calls. Consumers - SpeechPath will allow the hard of hearing community to place and receive calls both at home and on the run. At home, the user can use either their mobile phone, laptop or tablet to place or receive a call. The SpeechPath server participates as a third party on these calls and converts the incoming speech to text, which can be read on the screen. The same holds true for outgoing calls
Business - SpeechPath is used by many businesses to allow their hard of hearing employees to place and receive phone calls while at work. We work with existing phone KSU/PBX system. No special equipment is needed. SpeechPath can also be used in a business setting to assist the hard of hearing during conference calls or company meetings.
SKU: SFT-ACC-GO: NexTalk Access Government (1 License) - Annual Subscription
SKU:SFT-ACC-GO3: NexTalk Access Government(3 Licenses) - Annual Subscription
SKU:SFT-ACC-GO5: NexTalk Access Government(5 Licenses) - Annual Subscription
Call Features by Edition
VRI: Video Remote Interpreting: VRI is a Video and Audio call between an American Sign Language interpreter, a Deaf person and a hearing person.ARI: Audio Remote Interpreting: ARI is an Audio only call between a spoken language interpreter, a non-English speaking person and an English speaking person.
VP: Video Phone: Video phone is a point-to-point video call between two people who know American Sign Language.
VRS: Video Relay Service: VRS is a Video and Audio call to an FCC Authorized American Sign Language Interpreter and a hearing person.
TRS: Text Relay Service: TRS is a Text and Audio call to an FCC Authorized provider who types with the deaf person and speaks with the hearing person.
TTY: TTY/RTT: TTY is a point-to-point text call between two people or between a person and a company.
VCO: Voice Carry Over: VCO is a Text and Voice call placed with and FCC Authorized Provider. This is used by an individual who can speak, but not hear.
HCO: Hearing Carry Over: HCO is a Text and Voice call placed with an FCC Authorized provider. This is sed by an individual who can hear, but not speak.
IM: Instant Messaging: IM is a point-to-point instant message call between two individuals.
Quick Reference Guides: ACCESS Quick Reference Guide
Install Guides: ACCESS Install Guide
- SimpliciTTY Install Guide
- SimpliciTTY Call Center Scope of Work Document - On Premise Solution
- SimpliciTTY Call Center Scope of Work - Hosted (cloud) Solution
- SimpliciTTY Call Center Scope of Work - Hosted Hybrid (cloud) Solution
User Guides: ACCESS User Guide
Call Flow Diagrams: ACCESS Call Flow Diagram
- SimpliciTTY Office Call Flow Diagram
- SimpliciTTY Call Center Call Flow Diagram - On-Premise Solution
- SimpliciTTY Call Center Call Flow Diagram - Hosted (cloud) Solution
- SimpliciTTY Call Center Call Flow Diagram - Hosted Hybrid (cloud) Solution
Brochures
- ACCESS Home Brochure
- ACCESS RI (Remote Interpreting) Brochure
- ACCESS HC (Healthcare) Brochure
- ACCESS Office Brochure
- ACCESS Business Brochure
- SimpliciTTY Call Center - TTY Call-Management Brochure
- SimpliciTTY Office Brochure