# Phoenix Annual Service Maintenance Agreement (SMA)

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### **SILVER**   

At the silver level one repair or maintenance per annual SMA term is included. Customer pays shipping to the factory and return shipping is included  

### **GOLD**

At the gold level unlimited repairs per annual SMA term is included (limited to 1 cleaning,  with no embosser malfunction, per annual SMA (term). Customer pays shipping to the  factory and return shipping is included in the agreement price. Also included is unlimited  email and telephone support.  

### **PLATINUM**

At the platinum level unlimited repairs per annual SMA term is included (limited to 1  cleaning, with no embosser malfunction, per annual SMA term). Customer pays shipping to  the factory and return shipping is included in the agreement price. Also included is  unlimited email and telephone support.  
  
Also included in the Platinum level is a 3 working day repair guarantee at ETC facility. If a  repair is not completed in 3 working days then ETC will send a loaner embosser at no  charge (including round trip ground shipping) to be used until your embosser is repaired  and returned. Certain restrictions apply. For complete details please review [Enabling  Technologies Service Maintenance Agreement Terms and Conditions](https://enablingtechnology.com/pages/terms-and-conditions "Enabling Technology Limited - Terms of Business and Conditions of Sale").

## Details

- **Price:** 1125.0 CAD - 2250.0 CAD
- **Vendor:** Avis
- **Type:** Avis-add-charge
- **Tags:** BLIND and LOW VISION, Phoenix Annual Service Maintenance Agreement (SMA)

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Silver SMA | 1125.00 CAD | Out of stock |
| Gold SMA | 1675.00 CAD | Out of stock |
| Platinum SMA | 2250.00 CAD | Out of stock |

## Images

- Phoenix Annual Service Maintenance Agreement (SMA)

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> Source: [Special Needs Computer Solutions](https://specialneedscomputers.ca/products/phoenix-annual-service-maintenance-agreement-sma)
> Updated: 2025-10-22